Dell bluetooth disconnects Feb 10, 2025 · I have a Dell Precision 5690 Windows 11 Enterprise with Microsoft Bluetooth mouse and Logitech Bluetooth MS Keyboard. It appears to freeze when transitioning from keyboard or trackpad to the bluetooth mouse - or as above user said, bluetooth mouse/headphones will simply randomly disconnect. Open Bluetooth Settings: Go to Start > Settings > Bluetooth & devices. Follow Followed Like First, let's ensure that Bluetooth is enabled on your computer. Turned on/off bluetooth. It'll disconnect in the middle of a session, so I don't think it's going to powersave mode or anything. "MediaTek Bluetooth Adapter") Right-click on your adapter (e. Feb 13, 2023 · Hello, I have the same issue after upgrade to Windows 11. Mar 26, 2008 · Hey, I'm wondering if anybody has else has a wireless bluetooth mouse and experiences frequent disconnects. Feb 4, 2023 · Also, ensure your Bluetooth headphones or earbuds are set as your default audio devices under Teams settings. I would also recommend replacing the coin cell batteries on the stylus as those batteries are responsible for the bluetooth functionality on the stylus. Mar 28, 2021 · With all this frequent complains Dell decides to change my Wireless Network Card. Yet, didn't help. "MediaTek Bluetooth Adapter") select "Properties" and click the "Power Management" tab De-select "Allow the computer to turn off this device to save power" & click "OK" OPTIONAL: Open Services May 30, 2022 · Hello. Expand the "Bluetooth" entry & find your adapter (e. Jun 14, 2023 · No one from Dell ever even suggested this. HI Brad. Tested also with two bluetooth headsets: (1) a Philips SHB4000 headset, and (2) a Philips SHB6250 headset. Expand the category you want, right click on the driver and select Properties. Mar 6, 2019 · Same issue here with Dell PN557W Pen. Also, change the keyboard’s batteries, as it could be the reason for an unstable connection Click the arrow to the left of Bluetooth to open the section. I have just tried a free registry fix program called Advanced SystemCare and as soon as I open the program or when I run a scan the bluetooth disconnects and reconnects like mad! Sep 2, 2023 · Problem: All Bluetooth device disconnects immediate after connecting/pairing. Exchanged the AAAA and the coin batteries. 1. May 25, 2019 · Dell Latitude E6540, Intel Bluetooth Wireless running latest drivers from Intel Have a mouse, a barcode scanner and a keyboard. By Jason Fitzpatrick. May 14, 2025 · Alienware, Dell All-in-One, Dell Pro All-in-One, Dell Pro Max Micro, Dell Pro Max Slim, Dell Pro Max Tower, Dell Pro Micro, Dell Pro Slim, Dell Pro Tower, Dell Slim, Dell Tower, Inspiron, Legacy Desktop Models, OptiPlex, Vostro, XPS, G Series , G Series, Alienware, Dell Plus, Dell Pro, Dell Pro Max, Dell Pro Plus, Dell Pro Premium, Inspiron, Latitude, Dell Pro Rugged, Vostro, XPS, Legacy . Aug 16, 2019 · - Expand Bluetooth in the list. to refresh the device list. Oct 24, 2022 · If using a Bluetooth keyboard that keeps disconnecting, update your device’s Bluetooth drivers. It's problems like this that keep machine off of Dell's "Windows-10 Compatibility List of old Machines". Navigate to driver tab and click RollBack driver. All my drivers are up to date. Then click on Devices. When you run the network troubleshooter it brings the PCIe link out of sleep mode and reconnects to the internet. g. Context: I have tried uninstalling and reinstalling all the BT Drivers, Ran Troubleshoot, manually started Bluetooth related Support Services. SOLUTION: In the end, the conflict or service at issue was the WaveMaxx Audio Pro service installed by Dell. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you. mouse Dell WM527. Dec 15, 2023 · This should fix the annoying issue of random disconnect on your computer. Fix 4 – Uninstall the Bluetooth mouse. You can use it to wirelessly connect some devices like a headset an Nov 23, 2023 · Audio output does not switch after first Bluetooth device disconnects Hi, I have been experiencing an irksome issue with the audio output for a few days now after the last updates, some by Dell software that was factory installed when I received my laptop, and the latest Windows 11 update. All worked when I got the laptop about 4 months ago. After some research, I found out that this is caused by the bluetooth automatically disconnecting devices in order to reduce energy consumption. Jul 29, 2016 · If you have a Bluetooth mouse, you might face the issue that the mouse suddenly disconnects or stops working randomly. Some other times, it disconnects and I have to reconnect manually. I assume that this same rule can be followed for the USB setting under the Power Options also but that doesn;t apply to me so I never attempted. (10-15 mins of inactivity). Type devmgmt. The Bluetooth adapter will differ for you depending on your PC manufacturer. Jun 22, 2018 · The last time I saw something like this was on Windows-8 , but ONLY with Bluetooth mice. There is no power tab in device manager. Using only Windows drivers, updated individually in Device Manager with whatever Microsoft provides. 2004) issue or DELL hardware/software issue. In Bluetooth app the device seems connected and working. Here is a quick fix you can try to do to get rid of this issue. Sometimes it will disconnect in the middle of keystroke and the key will stay pressed even though I am not touching the keyboard. com Nov 29, 2024 · How to Fix Bluetooth Keeps Disconnecting? Modify the Bluetooth power setting; Restart the Bluetooth service; Update/Reinstall your Bluetooth driver; Run the Bluetooth troubleshooter May 10, 2018 · Try these steps and see if it would fix the issue: Press Windows + R on your keyboard while on the Desktop. A similar setting (but for BT radio) was required. May 22, 2018 · I tested on two computers: (1) a Dell Inspiron 5423 laptop with an Intel Wireles-AC 7260 adapter (the revised version), and (2) a Dell Inspiron 7460 laptop with an Intel Wireless-AC 8265 adapter. Earlier i used to repair it again and again, tried disabling the “switch bluetooth devices to save power” option, updated my drivers , disabling all wireless devices except the dell Bluetooth one but none of them helped. Oct 17, 2018 · laptop Dell XPS 9570. I have the Dell Wireless 355 Module in my Inspiron 9400 with Windows XP. Jan 31, 2007 · If I leave my E1505 that I purchased last month alone for more than a few minutes the Dell Bluetooth Keyboard and Mouse disconnect from my laptop and the only way I can reconnect them is to reboot. Figure 1: Bluetooth Devices Window; A Bluetooth adapter window (Figure 2) opens. I also have a Bamboo pen that connects via Bluetooth, but that one would disconnect all the time as well. Many other things may be responsible for the Windows 11 Bluetooth mouse’s keeps disconnecting issue. It works for one session, but as soon as I restart, my mouse disconnects again like before. I've tried all the Jan 21, 2016 · I am using Dell Latitude 5400 laptop and for some reason when I connect my mouse via Bluetooth on laptop it disconnects every few seconds for 5-6 seconds and then connects again the status changes from : To after every 60 seconds or so. Open Windows Bluetooth settings. Before wireless card replacement issue was that Wi-Fi automatically gets disconnected and this issue was since I purchased this new laptop on 5th February. May 27, 2009 · Thanks, I have now tried all those fixes (some several times) including a new BT card from Dell, but I am still having the same problems of the Bluetooth disconnecting. Can't make the keyboard to work via Bluetooth. I'm reaching out to this knowledgeable community in search of some assistance with a persistent issue I've been having with my Dell computer. Been having a problem with my laptop's Bluetooth connection wherein I would be able to connect my Airpods to my laptop but it immediately disconnects. May 27, 2009 · The purpose of this posting is to seek possible solutions to this Bluetooth intermittent disconnect mystery. It Dell XPS 13 Plus 9320 | Bluetooth Devices Keep Freezing/Disconnecting?! Go To Device Manager IDK why it is such an annoying issue with Windows 11/Dell - Google helped me you go into Device Manager, then go to your Bluetooth driver (Intel, Qualcomm, etcetera) and click into Power Management - uncheck "Allow the computer to turn off this device Mar 22, 2019 · I had a similar issue with my Inspiron, this is what worked for me - type Services in the taskbar search box and hit enter then click on Services Desktop App - scroll to SmartByte Network Service and right-click on it and choose Properties then click the down arrow where it says Enabled and choose Disabled and click OK at the bottom - hope it works for you (SmartByte is an unnecessary third Jun 5, 2020 · In the Bluetooth settings I completely removed the connected device and re-paired it. Right click on this item : Then do "Uninstall driver". Aug 25, 2021 · Qualcomm Atheros QCA9377 keep disconnecting Hello, i need some help, i was using my Laptop to watch YouTube and then suddenly the internet went silent, i wa trying to solve it but apparently none of them work Jul 4, 2022 · One user reported that Dell Support Assist made the PC freeze during the automatic scans, and the keyboard disconnected afterward. After a reboot, still the same. Mar 6, 2021 · Hi, My Bluetooth mouse keeps disconnecting while using and I have to click on 'Add Bluetooth or other device' button from setting to get reconnected. I have a Dell Inspiron 1720 Laptop running Vista SP1, and using a Dell wireless Truemobi Laptop bluetooth connection keeps disconnecting | why does my laptop bluetooth keeps disconnecting ?why does my bluetooth keep disconnecting from laptop,blue This article provides information about Bluetooth mouse disconnect when simultaneously using Bluetooth mouse, Keyboard, and Headset. msc and hit Enter. Nov 15, 2015 · Ever since I switched to Windows 10, my Dell bluetooth mouse has been disconnecting regularly on its own. The barrel buttons work but the Top Pen Button does not work as the Bluetooth mode is "paired" only, not "connected". Toggle Bluetooth: Ensure that the Bluetooth switch is turned on. Dec 22, 2010 · Under the default Dell plan, the PC powers down the PCIe link causing the disconnect. I need to disable/enable the Intel Wireless Bluetooth to make the mouse work again via Device Manager. The trouble seems to stem primarily from the Bluetooth system, which has become increasingly problematic over the past few days. If Bluetooth is already enabled but issues persist, proceed to the next step. network card replaced with Intel Wireless-AC 9260. Hello, I bought a new windows home. Jan 22, 2025 · If your Bluetooth device is randomly disconnecting from your Windows computer, it may be because of the Windows Power Management save feature. Apr 19, 2025 · This article provides information about Bluetooth mouse disconnect when simultaneously using Bluetooth mouse, Keyboard, and Headset. But again there is issue. I mean two things by this: - when I am playing audio through onboard speakers, and want to switch to a bluetooth headset or speaker, it connects to the computer without a problem (although the speaker takes a few seconds to appear in system tray), but audio does not automatically switch to that speaker. It shows "Paired" for 5-6 seconds and then changes back Apr 26, 2020 · It is infuriating and there seems to be no response from Dell to resolve this issue. With my new Dell XPS XPS 8940 Windows 11 PC, the keyboard and mouse would work for a week or so and then stop working. The best pen I've used for Dell devices is the Huawei Matepen. This article provides information about Bluetooth mouse disconnect when simultaneously using Bluetooth mouse, Keyboard, and Headset. Recently, in the Click the arrow to the left of Bluetooth to open the section. I have just tried a free registry fix program called Advanced SystemCare and as soon as I open the program or when I run a scan the bluetooth disconnects and reconnects like mad! May 27, 2009 · Thanks, I have now tried all those fixes (some several times) including a new BT card from Dell, but I am still having the same problems of the Bluetooth disconnecting. Click the arrow to the left of Bluetooth to open the section. Uninstalling the corrupted driver of the Bluetooth mouse, 1. Published Oct 17, 2016. installed all updates; Removed the Bluetooth driver from the device manager > Realtek Bluetooth Driver > properties > drivers > Remove device. Neither headset works on any of the Bluetooth Keeps Disconnecting Randomly in Windows 11 [FIX]Bluetooth is a great invention. Right-click on the Windows icon and click on “Device Manager“. Apr 18, 2025 · Dell Bluetooth Wireless Keyboard and Mouse, Lock Up or Stop Working After a Restart; Bluetooth Troubleshooting and Usage Guide; Guide For Pairing and Troubleshooting Dell Bluetooth Keyboards and Mouse; Dell Multi-device Wireless Keyboard and Mouse Bluetooth Connection and Pairing to Personal Computer Aug 19, 2020 · Using Steam's native DS4 support it disconnects the Bluetooth pretty much as soon as a game is loaded, even with third-party software like DS4Windows it does the same, showing that games are causing huge latency spikes. 3. Right click then Sounds. Mar 1, 2018 · The PN557W disconnects at least 2 or 3 times and hour, if you unscrew the pen, release the battery then reinsert it reconnects. The mouse randomly disconnects. Try installing the MIcrosoft Mouse & Keyboard Center to see if it updates software found: Oct 17, 2016 · How to Stop Your Bluetooth Mouse from Constantly Disconnecting. The BT will disconnect for like 10 to 20 seconds and then come back. However, we recommend that users read through ways to fix Bluetooth mouse lag in Windows 11. Turning off the Windows Power Management save feature may resolve the issue. Aug 11, 2020 · Dell website says I have the most updated drivers. Go to the Power Management tab, and ensure that the checkbox next to "Allow the computer to turn off this device to save power" is cleared. I understand you're having issue with your Bluetooth Driver in your Dell laptop computer. From today morning, my mouse Logitech M720 Triathlon, keeps disconnectig from Bluetooth connection to my Dell XPS PC. Tested it on a Macbook pro and the issue doesn't occur there. It'd be great if Dell made a fix for this. . Jun 1, 2021 · I would recommend updating the bluetooth driver to the latest revision and then removing the paired bluetooth connection for the stylus and then pairing it again with the system. Hope Dell can come up with a solution. Even in general, Dell Support Assist is known to cause numerous minor issues and errors. I believe this started happening after a recent windows update and I have tried disabling windows power management in Device Drivers -> Human Interface devices -> Bluetooth HID device. It makes it really difficult to take notes in class. These are Dell devices that used to work well with my Dell XPS Windows 10. Welcome to the Microsoft Community Forum. My Dell Bluetooth keyboard and mouse randomly fails. With this service disabled, the system works as expected. Nov 10, 2023 · Look for Bluetooth in the Device Manager dialog box, then click on it to expand the menu. However, sounds like you successfully side-stepped it. How do I stop my Bluetooth mouse from disconnecting in Windows 11? Apr 12, 2021 · Sometimes it just disconnects for a few seconds. Right-click the Bluetooth Adapter and select Properties (Figure 1). Under Audio devices, set up your current Bluetooth device as your main audio device. Then after moving it again, it reconnects after 1-2 seconds and works well untill I left it again in idle for 3-4 seconds. WinVer: Win 11 Home Insider Preview Build (Canary Channel) v25941 Evaluation Copy. I was on Dell support call for three hours mostly on hold as each of the three or four people I talked to said they would forward me to the person who could best solve my issue. I thought they fixed it in Windows-10. Apr 15, 2009 · I am using a Dell Bluetooth Mouse and Keyboard that came with my XPS 420 system. Apply the changes and check if the issue persists. Sep 10, 2023 · 2) Bluetooth slow to respond to changes and poor performance. 0 adapter, then go to its properties by right-clicking on it. Dell Inspiron 5593 Laptop. All without effect. Let us know the outcome. Bluetooth connectivity for mouse and keyboard keeps disconnecting after few mins of inactivity. I'll be happy to assist you! Have you tried running the Built-in Troubleshooter for your Bluetooth Adapter? To run the troubleshooter follow these steps: Press and hold the Windows key, and then press the q key. Find the option for your Bluetooth adapter—in our case, a Realtek Bluetooth 4. I am still trying to figure out if this is a Windows 10 Home (ver. It should reinstall the Bluetooth driver (that's what it does for me). Look for the Bluetooth mouse device you are facing difficulty with. If your Bluetooth mouse suddenly disconnects or stops working, this can indicate that Windows disconnects the PC's radio to save power. Click on your profile picture and select Settings. It works normally with Windows 10 and with Windows 11 via the supplied dongle, but via Bluetooth - it's added to the devices, it's get connected for a second and they disconnects. The troubleshooting was very hardware centric. Apr 1, 2018 · The solution was to uncheck the "Allow computer to turn off this device to save power" box under the "Power Management" tab of the "Intel(R) Wireless Bluetooth(R)" device under Device Manager>Bluetooth See full list on drivereasy. The only to get connected back is to toggle the bluetooth setting on->off->on. 2. I have the logitech setpoint installed and am on Vista Ultimate. Feb 28, 2014 · Is anyone NOT experiencing seemingly random Bluetooth mouse disconnects with Dell laptops in the default Windows 7/8 configuration? In my experience I always have to disable "Allow the computer to Unscrewing it and reinserting the battery helps a little bit, but sometimes it just disconnects and stays that way until the next time I have to use it. No one from Dell even asked for Event Logs or other logs from the machine. Removed device and added again. Solution here was to go to the sound icon at the bottom right of your window. Oct 4, 2023 · Hence, it can make the Bluetooth mouse keep losing connection to Windows 10/11. The primary issue arises when I attempt to connect my Bluetooth headset. Finally, click there . btygx qhtnn yvpfmv ctru teca wkh qdmbip jsuk ubu ssruvf