Mercari broken item If the buyer only uploads a single photo, Mercari will request additional photos before denying the Nov 24, 2024 - Find great deals up to 70% off on pre-owned Broken-In Cargo Pants for Men on Mercari. This guy has obviously done this scam more than once, he knows that if he says it was damaged during transit and says it's not the seller's fault and it was packaged well that he would be refunded, seller would be paid, and he would keep the item if it's under $200 for mercari's shipping protection. The problem is you have to prove to Mercari that your item was shipped securely and was not damaged before you shipped it. AFFLICTION BLACK LABEL $88 PURPLE NEW, NEW AFFLICTION $58 DEAD MAN WALKING, $35 YELLOW BROKEN PROMISES $65 BLACK BULLET FOR MY VALENTINE NEW HOODIE FUNNY DEATH METAL CLOWN BAND CREEPY AS HECK! $45 LAMB OF GOD LIGHTLY WORN ASHES OF THE WAKE ANNIVERSARY T The buyer let us know that ITEM arrived damaged. I bought a UPS shipping label via Mercari so it should be covered by their shipping protection, I believe. If the seller wants the item back and the item value is more than $200, the seller needs to provide Mercari with a shipping label within 3 days (72 hours). Still has original bubble wrap for the figure. I believe this was the outcome she was hoping for when she opened the Return claim. r/Mercari The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. When the Seller receives an item back from the Buyer, the Seller has 24 hours from delivery to let Mercari know that the item is not in the same condition as initially shipped. This is my first time as a seller that an item arrived damaged-I sold the buyer a mermaid doll and though I wrapped it in plenty of bubble wrap it arrived with the tail broken. Jul 24, 2023 - Find great deals up to 70% off on pre-owned Dockers Broken-In Cargo Pants for Men on Mercari. You should both be refunded. Step 1: Check Your Delivery Area Before contacting us, please Item damaged during shipping, am I out of luck? I've bought a few things off Mercari before, and barring one instance of obviously counterfeit makeup that I was credited for and returned, haven't had any issues. Sellers can inform Mercari about the item’s altered condition from the Order Status Page or Help Center and must provide all information and photos requested by Mercari 68K subscribers in the Mercari community. Ultimately shipping will find a way to break your items . Is this what she needs to do or how does she contact Mercari regarding a shipping claim? This was a big and If your item is marked as delivered but you haven’t received it, don’t worry—we’re here to help! We take delivery issues seriously and want to ensure that you receive what you paid for. Don't take me to the grave on it but in both personal instances I was in contact with the sellers, they were honest mistakes on cheaper items, and I felt bad because I'm a seller myself and they let me know that Mercari just released the money to them but they also returned mine to me. The three preorder dust jackets for the once upon a broken heart series by Stephanie Garber. Sold a new Louis Vuitton purse and the buyer wants to return it because they changed their mind and Mercari accepted it and the buyer even told me they damaged the item, unfortunately like I you'll have to take the loss because Mercari will do absolutely nothing to fix it, so now not only do I get my item returned, I get it returned damaged Mercari requires multiple photos of the item(s). ' Mercari sent me a generic response and approved the return anyways stating that the item was not accurately described and completely ignored the fact that even the buyer said it got damaged in transit. Well the customer just recieved their packaged and messaged me to tell me that they are requestiong a refund because 2 items arrived damaged. If a product arrives damaged or defective, we offer returns and compensation. Include the packaging that was used along with the broken pieces. If this was the case, Mercari should let them keep the item, they should get a refund, AND funds should be released to the seller. Broken Promises T-Shirt Tie Dye Size M As to why she would do that: Mercari leaves it up to the Seller to say " I don't want the Broken / Destroyed/Ripped Item back", and THEN they ( Mercari) give the buyer their money back AND let them keep the " Ripped" item. The only contact option she has on the app is to request for a refund. Mercari is always the official “sender” of all Mercari shipping labels. This 100% cotton shirt is in preowned condition size M. 'In… When item got here i immediately opened the package because i was so excited and realized one of the components had broken in shipment and a few other items in the box were also broken, i was thinking of returning to the seller, but i decided to do some research and was able to fix 2/3 items broken, and since i had ‘tampered’ with the items If he just wants to mail it out - and replace the broken one- I still temporarily recommend opening a claim so auto rate doesn't happen. Aug 30, 2024 · Mercari’s Help Center has all the answers you need about buying and selling on our mobile marketplace app. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Because you shipped with a Mercari prepaid label, your eligible orders are covered at up $200 with shipping protection. These dust jackets are lovely and have never been used they have just been stored since received. For your future sales, this damage is on you as mugs should not be packed in a bubble mailer, regardless of how much bubble wrap you use. I recently sold a bundle of massage cushions to a buyer on Mercari. But u never know . No handmade dolls are exactly the same. Basically, they will say it is your fault you didn’t package it right. I posted today regarding Mercari and their shipping labels and items broken in transit. They didnt elaborate on which items and I am pretty crushed. Eligible items include unintentionally purchased counterfeit goods, items with a defect or damage not included in the description, and shipping fees for when an accident occurred with Mercari Shipping. At a minimum, they require photos of each side of the item (front and back, or front, left, right, and back) as well as a photo that shows the packaging material with the shipping label visible. Buyer needs to open a ticket with Mercari on the order. EVERYTHING IN THIS AUCTION IS A MEN'S SIZE SMALL. She has accidentally broken her baby doll. Measures 6 inches wide by seven and three-quarter inches tall by 4 inches deep, I never knew this had a break until I started taking the pictures you don’t notice that the neck was broken from the front and reattached, it’s just a very pretty piece if anybody is interested the colors are a very soft Avery gold and a very light peachy tone it’s a very beautiful piece but it’s not in Dark gray T-shirt with white dog logo and front pocket. Instead of asking you to file a claim with the carrier, Mercari’s customer service team will automatically review your transaction for eligibility. Please see photos of dog logo as it has some wear on it. My buyer received the item and the item was damaged during transit. Once the claim is filed it's dealt with differently I believe. The can is in mint condition and I’m sure you can glue the ear back on. This amazing piece was made by hand. Brands. Selling a Disneyland Star Wars Galaxy’s Edge Legacy Darksaber from The Mandalorian! Retail $220+. Buy with confidence. Once you rate the seller, the sale is final Damaged my item and returned it in worse condition than was sent out and therefor was not resellable, With picture proof (videos are not accepted) and Mercari sided with me and released the entirety of the sale funds which was honestly a surprise as I have never had success with Mercari support. This vintage porcelain Harlequin clown doll is a delightful addition to any collection. The shipping box in my case didn't look bad either. When you buy on Mercari, we hold your payment until you receive the item and have time to review it. Browse through Mercari’s Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. If you want to do a little extra, go ahead and attempt to contact USPS about buyer claiming damage. Aug 30, 2024 · Sellers can inform Mercari about the item’s altered condition from the Order Status Page or Help Center and must provide all information and photos requested by Mercari within 24 hours. It's gonna take Mercari like a week to reply to that anyways and then another week or so window to have it returned by, plus shipping times and maybe you'll have the new item by then. Whether the package was mis-delivered, the wrong item arrived, or there’s another issue, follow the steps below to resolve the problem. File a return - you will be asked to provide photos. Mercari is your marketplace. Hi! I have a lot of experience selling items on Mercari and eBay so I'm familiar with how to package things safely, but I just got a return request for an item that was damaged during transit. Ask them if they delivered a damaged item. Magenta/Mauve Broken Heart Riot Society T-Shirt Mens Large Been worn but still in good condition :) Mercari is your marketplace. Mar 27, 2024 · In return for paying fees, buyers can now return items within 72 hours of receiving the item – even if it’s simply because they changed their minds (known as buyers remorse). We’re going to take a look at their inquiry as soon as possible. I contact Mercari to make a shipping claim and they told me to tell the buyer to contact Mercari. No unfortunately Mercari customer service is shit. I’m really irritated because they are constantly screwing over sellers with it. That will complete the transaction and end your ability to return the item. It's the perfect place to declutter and discover items that are uniquely you. Use a box next time. Includes 1 photocard Please message me if you’d like to bundle anything or change shipping method. Mercari > Good Smile Company > Toys & Collectibles > Collectibles & Hobbies > Figurines > Giyu Tomioka Mini QPosket (Broken) Mercari is your marketplace. With its vibrant blue and pink costume, detailed facial features, and classic jester hat, this doll exudes charm and nostalgia. Vintage Part of the award winning estate. Features: Crafted from fine porcelain, Delicately painted facial features, Dressed in a traditional Harlequin costume with blue and peach accents, Wears a matching jester hat, and That is just the way Mercari handles their damaged items, the buyer has to submit a Return claim. They're being really understanding about this and I've just contacted Mercari regarding damage during transit as have they-will they be able to get refunded that way? Once you do, you have accepted the item and no longer have any recourse. 1/ So in your case, first make sure you have screen shot the customers order details with the customer name, address and Mercari Item number, also the product page and description. Yeah u can follow mecaris guidelines as far has packaging fragile items . ” :(( I’ve been on mercari for awhile and made a couple purchases I just purchased a pretty hard to find bbw body oil my package arrived damaged and looks like the item was stolen :(( I took a photo of the empty packaging that DID arrive but I don’t know how to go about getting a refund the seller sent me this item for a huge discount and I was wondering if a refund would come out of their Sep 6, 2024 · Dreamcatcher - Broken Halloween Concert special merchandise Yoohyeon photocard that came with the masks. I’m sorry that happened to you — it really sucks. 'In honor of imnotlegolas for starting this subreddit. And you're screwed. Mercari wouldn’t release my funds— I sent them photos of the item being packaged and they denied my claim. Hello, I will not break up the bundles for a certain reason with my health, battling cancer. Your problems are as follows: You admitted that you only used stock photos on your listing and that you did not photograph your item showing how it was well it was packaged and protected. Dust jackets are for once upon a broken heart , the ballad of never after , and a curse for true love. She needs a new mommy, are you the one? This doll is extremely rare. Do not rate the seller. Say 'goodbye' to your old go-tos and 'hello' to one-of-a-kind treasures. Mercari reps need to be spoonfed that you've attached a photo of how you securely packaged the item in industry standard vinyl album cardboard shipping box. The buyer sent a picture of the box and showed a knife mark going through the box and also one of the massage cushions. The items were packed properly with plenty of bubble wrap and craft paper the box when leaving my posesion was 100% secure. View all. Apr 23, 2024 · If your item is lost in transit, or if the buyer files a return for an item damaged in transit, Mercari’s Shipping Protection has you covered. Comes with everything pictured + mini tool and foam pad for stand. I take pics of how I package my fragile items and that still didn't do any good . You’ll be out a sale. Brand new Broken Planet tee shirt When an item that I sold on Mercari was damaged in transit, I received an email from Mercari letting me know that the buyer filed a claim for the damaged item and they were reviewing the buyer's inquiry. Cuteness overload! Curly red hair Hand crochet dress Perfect for 1:12 scale dollhouse. It also stated that because I shipped with a Mercari prepaid label, my order was eligible for coverage at up to $200 with Shipping Protection. There's no reason for Mercari to pay to ship a damaged item back to the seller for the seller to claim the same damage during transit and then have the value of the item released to them. Also, screen shot any return tracking number you received from Mercari. Mercari will review the request and take appropriate action, at its discretion. If your purchase is not as described, you may be eligible to return the item, the return label is free. Once you receive the item, you have 72 hours from the delivery time to confirm everything is as described and rate the seller. . They really should have a sep button for this… The Tick chase funko soda the ear is broken off which is how I received it. Apr 21, 2023 · In hand ready to ship Picture the actual funko, Shared sticker from funko shop flag and a lantern are broken and will need to be glued back Box isn’t perfect, but condition can be seen in the photos 2 Mercari is your marketplace. The buyer claims they received the item damaged and that it was damaged during shipment. Save on a huge selection of new and used items — from fashion to toys, shoes to electronics. They need to say there is an issue with the order since it arrived broken. They’ll find any reason to not have to pay you when items are damaged in transit. Items holding dust jackets down for pictures not included only the dust jackets are included for this List an item. They keep claiming that the item was as described, which, I mean is technically true, in the the game and case look as they do in the pictures (of course scratches don’t really show up in pictures so I had no idea about that), but that doesn’t change the fact that half the game doesn’t load. Message mecari ans let them know u followed guidelines for packaging I had a damaged item covered under Mercari's shipping protection, the buyer in my case, told Mercari they I had packaged well, presented great photos of how my item was packaged and stated they felt that the carrier mishandled the package. Mercari does not return damaged items back to the seller. I have heard of many people getting scammed (sent fake/broken items) and then seem to be out of luck but Mercari claims they hold on to the buyer’s money until the buyer receivers the item and verifies that it is as described. It should get sorted out, just make sure you stay on top of it, email Mercari Support with any info you have including pictures if you have them. Don't let the 72 hours from delivery elapse either because that triggers an autro-rating and ends your ability to return. tpo uis vklj lduqm ufgor dhsf zui pgtr yxqw dqobyj